Our Service Guarantee gives you the confidence you should expect from a contract packer.
At ABS, we are striving to provide our customers with the best possible service all the time. To prove this to you, we have implemented our exclusive customer service guarantee. Guarantees are not offered freely in our industry and it’s one of the ways we are standing out as a market leader in contract packaging.
Our goal is to provide you with the highest quality and high-speed turnaround times and we stand firmly behind our commitment to deliver only the best results that are personal, professional, flexible and most of all dependable.
Our commitment to you...
1) We will get your product to market in full and on time! (i)
2) You will never run out of stock! (i)
3) You will receive only the best quality! (ii)
4) We will beat any genuine, written quote! (iii)
5) You will always deal directly with our friendly staff! (iv)
6) Fixed price guaranteed for up to 2 years! (v)
7) You will receive feedback on the progress of your order within 30 minutes! (vi)
Or your next order is free! (vii)
(i) Guarantee is given provided all components required are in our store at least 10 working days before the agreed due date. ABS requires an official purchase order to be submitted from our client and ABS will accept the purchase order with the agreed due date. If a production run requires reworking, a new delivery date will automatically void the original due date and will require a new agreed due date.
(ii) Guarantee is given when using ABS approved suppliers. Client supplied components must be suitably prepared and approved for packaging prior to ordering packaging components to ensure the components supplied are suitable for packaging on our equipment.
(iii) Competitors quotes must be provided and dated within the last 100 days. Guarantee includes any packaging material from an approved ABS supplier.
(iv) Our reception line is always manned between 9.00 am to 5.00 pm. All direct lines have personalised voice mail greetings and your call will be responded to within a reasonable timeframe if the individual is not available at the time of your call.
(v) All new products are guaranteed not to increase in price in the first two years. Excludes expenses out of our control such as but not limited to government mandate, cost of employment and component costs.
(vi) If your request is received and acknowledged between 9.00 am and 4.00 pm on Monday through to Friday, our team will relay back to you the progress of your order within 30 minutes of your request being acknowledged.
(vii) Next order will be at equal or lessor value. Limited to the cost of the packaging service. Does not include the cost of components.